Something was not properly installed. Hopefully, you hired a licensed Plumber to install the unit. If so, you can contact your local Permit office for advice. You can also go to the Saniflo website for help.
suggest you contact the Saniflo maker....
http://www.hgtvpro.com/hpro/np_supplyhouse/article/0,,HPRO_22396_4765514,00.html
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